Refund Policy

IamPhilomena Refund Policy

Effective Date: Feb 12, 20024

Thank you for supporting at IamPhilomena.com. We appreciate your business and want to ensure your satisfaction with our products and services. Please read this policy carefully to understand our refund process.

1. **Refund Eligibility:**

  - We offer refunds for products or services that are deemed defective or significantly different from the description on our website.

  - To be eligible for a refund, you must contact our customer support team within 5 days of receiving the product or service.

2. **Refund Process:**

  - To initiate a refund, please contact our customer support team at Info@IamPhilomena.com with your order number and a detailed explanation of the issue.

  - Our team will review your request and may ask for additional information or evidence to support your claim.

  - Once your request is approved, we will provide instructions on how to return the product or, in the case of digital services, may issue a refund directly.

3. **Non-Refundable Items:**

  - Certain products or services may not be eligible for a refund. These include, but are not limited to deposits, networking events, digital downloads, gift cards, and personalized/customized items. Please check the product description or contact us for more information.

4. **Shipping Costs:**

  - Shipping costs for returning items are the responsibility of the customer unless the return is due to our error (e.g., you received the wrong item).

5. **Processing Time:**

  - Refunds will be processed within 3 days of receiving the returned item or approving the refund for digital services.

6. **Cancellation Policy:**

  - If you wish to cancel an order before it has been shipped or processed, please contact us immediately. Once the order is in progress, it cannot be canceled, and the refund policy will apply.

7. **Contact Information:**

  - If you have any questions about our refund policy, please contact our customer support team at info@IamPhilomena.com

8. **Updates to the Refund Policy:**

  - We reserve the right to update our refund policy from time to time. Any changes will be effective immediately upon posting on our website.

By making a purchase on IAmPhilomena.com, you agree to abide by this refund policy. Thank you for choosing our company and we appreciate the opportunity to serve you.

Simply Success Group, LLC.

d/b/a IamPhilomena.com

501 S. Kirkman Rd. #617093

Orlando, FL 32811

Info@IamPhilomena.com